Good news gaming nerds. We have installed yet another tool to help bring you the best in support. Since I have a job and I can't be in my server all day, I have set up a discord bot where I can monitor in-game chat via discord. Since I always have my phone on me, that means I always have an avenue to help if needed. Even if that help is me saying "hang tight brother...I'll fix you up as soon as I get home"; you will at least have a response and know that you're being taken care of.
More good things to come. Stay tuned!